Refund policy

If for any reason you are dissatisfied with the products received, please immediately email us at contact@rareplayingcards.com.

Our return policy lasts 30 days. If 30 days have gone by since your package was delivered, and we haven't received an email we will consider your transaction complete and unfortunately wont offer you a refund or exchange thereafter.

To be eligible for a return, your item must be unused and in the same condition that you received it. For purposes of clarity if you open the cellophane wrapping and access the cards the item will not qualify for return.

It must also be in the original packaging and the seal of the cards must be intact including the plastic seal on the exterior of the box.

If the client opens the seal rendering the product as a "used product" it will NOT qualify for a refund in any circumstance even if the box and cards were damaged.

You must return the package via tracked delivery at your own cost.

RarePlayingCards wont be responsible for refunds in the event the return item is lost or not delivered.

ITEMS BOUGHT ON SALE SUCH AS BLACK FRIDAY ARE NOT REFUNDABLE OR EXCHANGEABLE

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact us at Contact@rareplayingcards.com for instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We cannot issue refunds for shipping charges.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

RarePlayingCards cannot be held accountable for lost, stolen, undelivered or incorrectly delivered packages once the order has left our warehouse and a tracking number has been assigned to the package.

If you package is lost, stolen, or not delivered or you are facing trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance.

RarePlayingCards shall not be liable for refunds or replacements if an item is lost or stolen after delivery is completed.

In the event an order is shipped and subsequently reported to be "delivered" by the Mailing Company but the customer does not receive the order, believing it to be held by customs, misplaced, lost or stolen the Customer must take up the matter with the Mailing Company or Local Custom/Post Offices ( for international orders) and inquiring as to why they did not receive their order.

To ensure such scenarios do not take place RarePlayingCards uses only "Tracked Delivery" for all orders therefore the matter along with any claims must be taken up with the local post office and/or parcel carrier. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rareplayingcards.com

Shipping

To return your product, please contact us at Contact@rareplayingcards.com for instructions regarding address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service with shipping insurance. We don’t guarantee that we will receive your returned item and wont be liable if it does not reach us.

REFUNDS FOR PACKAGES NOT CLAIMED- NOT DELIVERED - RETURNED:

IF A PACKAGE IS SHIPPED BY US AND SUBSEQUENTLY NOT DELIVERED DUE TO THE CUSTOMERS NEGLIGENCE, SHIPPING FEES WILL NOT BE REFUNDED AND A 15%RESTOCKING FEE WILL BE APPLICABLE ONCE THE PACKAGE IS RECEIVED BY US.

CUSTOMER NEGLIGENCE IS DEFINED AS:

  • WRONG ADDRESS MENTIONED DUE TO WHICH THE ORDER WAS RETURNED OR NOT DELIVERED
  • CUSTOMER WAS NOT HOME OR AVAILABLE TO PICK UP PACKAGE FROM THE POST OFFICE WHEN REQUIRED
  • CUSTOMER REFUSED TO PAY CUSTOM/DUTIES ON TIME RESULTING IN THE PACKAGE BEING SENT BACK